One of the biggest challenges faced by the insurance industry today is to meet increasing customer expectations and agent demands, while preserving the bottom line.

Insurers are grappling with many other challenges as well. Sample this...

		Increased cost of training and attrition rate of insurance advisors
		Preserving bottom lines while profit margins are eroding
		Low customer responsiveness and overburdened cost of call-centers
		Outdated business processes and technology infrastructures
		Faster technology adoption and upgradation by competitors with increasing availability of new technology and infrastructure resources

Product Snapshots:

Research Findings

Having established the credentials, organizations are turning to Self-service as a means to empower customers, agents and other stakeholders while attempting to be cost efficient.

Studies conducted by research agencies have highlighted the following facts about Self-Service

		Policy administration over the Internet costs an insurer only 17% as compared to the same transaction carried over a legacy call center environment.
		53 % of customer would like to service their own policies and 38% would like to make payments online
		With comprehensive Self-service capabilities, insurers can not only provide superior care, but can also reduce transaction costs and servicing time.
		Self-service channels like the Internet and Interactive Voice Response (IVR) systems can reduce the cost of customer service dramatically - often by as much as 95%.
		Source : Meridian Research Report / Gomes Survey

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