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Enabling
today's agile EBPP enterprise requires delivering new ways to streamline
processes, provide value-added services to customers, and enter new
markets - going beyond what packaged EBPP applications offer today.
TechProcess Solutions Limited, an EBPP consolidator & the market leader in this space
in India, has designed a comprehensive suite of Payment Solutions to
meet this demand. The MARQUE suite of products comprises solutions for
Consolidator/Aggregator Service Providers, Banks, SME/Corporate(s) and
also the Biller-Direct solution for industry verticals like Telecommunications,
Insurance, Utilities and Financial Services.
Consolidator Product Features
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Bill Presentment
engine with ability to link to legacy systems of Service Providers
to enable the EBPP option. (Thick / Thin Consolidation, Biller-Direct).
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Customer Enrollment
& Bill Payment (Multiple Payment Options Support - Clearing
Houses/Card Networks).
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Channel Integration
Toolkit (Support for Multiple Channels - IVR, Mobile, Internet,
SMS etc.).
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Online Dispute Resolution
Mechanism.
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Cross Selling &
Target Marketing.
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Support for Double-Byte
character sets for multilingual approach.
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Platform-Independent
architecture for long term scalability.
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MARQUE Consolidator Product Tool Kit:
| RGA
(Business Intelligence Toolkit for MIS Reporting) |
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Business Intelligence Toolkit is an extensive MIS reporting
tool that can service complete reporting needs of a
consolidator. Reports can range from simple registration
& bill upload information to complex MIS spanning
across multiple channels, biller-wise transaction &
payment status reports. |
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Access
controls, location/user specific data
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Completely Menu
driven interface
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Single
point for Simple & Complex MIS
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Optimized
for voluminous data reporting
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| OTS
(Offline Customer Acquisition Module) |
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application manages the complete life cycle of offline
customer acquisition, enabling them to qualify for live
updates into production |
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Workflow
oriented business rules
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Audit trails and
reporting for tracking and organising offline data
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Filtration
of junk data
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Complete
synergy with online application
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| ADMOD
(Administration Module for back-office Operations Management) |
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Administration application is the one-point interface
for back-office management of all tasks related to the
EBPP Operations. The module is entirely GUI based and
parameter driven for master maintenance configuration. |
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Runs
daily ECS related programs
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View & Modify
the information requisition by the customer
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Enable
/ Disable Customer Bank Account & Bill Payment from
system
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Maintenance
& Customization of system masters (viz. Biller properties,
Holidays, ECS cycles, Scheme packages, State/currency
codes)
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View
& Stop the customer's wrong / duplicate payments
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Generation
of various Biller Reports
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| BCA
(Biller Calender Application) |
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Biller calender is an entirely query driven application
to help conduct preemptive checks on bill uploads into
the EBPP back-end |
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Prioritized data on Registration with Zero bills
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Advance notification
of billing cycles of billers
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Ability
to drive maximum transactions by way of ensuring near
complete collection of billing data from billers
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| Other
Modules |
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Chat Central (Customer Chat Administration)
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CRM (Mail based
CRM Module for managing customer correspondence)
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