The Self-service model is founded on the principal of enabling customers/partners/employees to obtain information or conduct transactions directly over the Internet, avoiding time-consuming and costly traditional processes involving multiple verbal or written interactions.

Self-service provides customers, partners and employees with direct online control over the full range of account-related tasks - from managing their accounts, finding information to executing transactions. It empowers customers, saves money & thereby creates the most beneficial, efficient and preferred starting point for a majority of customer service issues.

Besides, service providers providing their customers with direct online control over the full range of account-related tasks can boost of customer involvement, loyalty and satisfaction, thereby reducing churn. This can enable the company to deepen its relationship with the customers and offer their products & services during the entire life cycle of the relationship.

Marque Self-service provides customers with personalized and easy-to-use access to information on insurance, products & services and comparison tools; agents to securely access the revenue report -generating resources & and tools; and enables members of service staff with innovative mechanisms to deliver superior customer service.

		Reduces Support Costs - Reduce routine transaction costs by up to 90%
		Reduces Processing Costs - Improve productivity of all customer service employees
		Improved Customer Service - Increases Customer Retention and Loyalty
		Improves Marketing and Operations Effectiveness - Provide intelligent analytics and eliminate repetitive manual processes
		Proven Returns on Investment - Realize measurable top line and bottom line returns